MEMBERSHIP TERMS & CONDITIONS

1. General

- Participation in the Tan Xiang Charcoal Steamboat Loyalty Program ("Program") is subject to these terms and conditions ("Terms").  

- By participating in the Program, customers agree to be bound by these Terms, as well as any other terms, conditions, and policies of Tan Xiang Charcoal Steamboat.  

 

*2. Eligibility *

- The Program is open to individuals who are at least 18 years old and have registered with the Program.   

- Employees of Tan Xiang Charcoal Steamboat and their immediate families are not eligible to participate in the Program.  

 

3. Earning Points

- Points are earned on qualifying purchases made at Tan Xiang Charcoal Steamboat.  

- Customers will earn 1 point for every $10 spent.  

- Points will be credited to the customer's account within 24 hours of the transaction.  

 

4. Redeeming Points

- Points can be redeemed for rewards as specified in the Program's reward catalog.  

- All rewards are subject to availability. The color, design, and specifications of rewards, including but not limited to items such as Rolex watches or iPhones, are subject to availability at the time of redemption.  

 

- Redemption of points is final. No exchanges or refunds will be provided for redeemed rewards.  

 

*5. Reward Limitations *

- Rewards are offered on a first-come, first-served basis and are subject to availability. Tan Xiang Charcoal Steamboat does not guarantee the availability of any specific reward at any given time.  

- Tan Xiang Charcoal Steamboat reserves the right to substitute any reward with another item of similar value without prior notice.  

 

*6. Program Changes and Termination *

- Tan Xiang Charcoal Steamboat reserves the right to modify, suspend, or terminate the Program at any time without prior notice.  

- In the event of termination, all points will expire and must be redeemed by the termination date, if specified.  

 

7. Privacy

- Tan Xiang Charcoal Steamboat collects, uses, and discloses personal information in accordance with its Privacy Policy. By participating in the Program, customers consent to the collection, use, and disclosure of their personal information for the purposes of the Program.  

 

8. Liability

- Tan Xiang Charcoal Steamboat is not liable for any losses, damages, or injuries of any kind resulting from participation in the Program or from the redemption of rewards.  

- Tan Xiang Charcoal Steamboat makes no warranties, express or implied, with respect to the rewards or the Program.  

 

9. Governing Law

- These Terms shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising out of or in connection with the Program shall be subject to the exclusive jurisdiction of the courts of Singapore.  

 

10. Miscellaneous

- Tan Xiang Charcoal Steamboat reserves the right to interpret these Terms as it sees fit, and all decisions made by Tan Xiang Charcoal Steamboat regarding any aspect of the Program shall be final.